Quality management of translation services
Since 22nd January 2013, ADAPT BULGARIA LTD is certified under the European standard BS EN 15038:2006 "Translation services – Service requirements", and since 11th May 2015 under BS EN ISO 17000:2015 “Translation Services - Requirements for translation services” which guarantees high quality in the execution of the overall translation process from the moment of accepting the order until its submission. The certification body is the Bulgarian Institute for Standardization. The implemented quality management system of written translation services provides control on the precision and completeness of the translation service. We ensure high-quality end product with traceability at all stages of the working process through introduced regulation for management of all translation projects. Each order, regardless whether short translation or large-scale project, is implemented under the requirements of European standard for translation services EN 15038:2006.
The implemented management system includes documentation of processing the whole information and all texts received by clients through applied procedures for traceability, control on the end product and archiving. Each translation project is registered, then the respective suitable contractors with qualification and experience in the respective area are established, next is the process of implementing the translation, the translators check their own translation and then the translation is sent to an editor. If agreed with the client, the translation is read for a second time by an editor-expert who edits the translation from an expert point of view in order the suitability of the text for its given purpose to be assessed. With the full traceability and execution of the assigned projects we guarantee our clients translation service with the highest quality possible.
We strive to constantly enhance the quality of our services so we introduced a Questionnaire for analysis of our clients satisfaction. We would be extremely grateful if you share your feedback of the quality of our work and send us your opinion of the services we offer. Your feedback will be considered for even better service in the future which would fully meet your expectations.